1. Introduction

LumenHealth Home Care Services LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us through it.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information – such as your name, phone number, email address, and mailing address.

• Service Requests – details you provide through forms (e.g., care needs, preferred schedule).

• Technical Information – like IP address, browser type, device info, and pages visited (collected via cookies or analytics tools).

  We do not knowingly collect information from children under the age of 13.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries or service requests

• Provide information about our services

• Improve our website and customer experience

• Communicate with you about appointments or updates

• Comply with legal or regulatory obligations

We do not sell your personal data to third parties.

4. How We Share Information

We may share your information only:

• With internal staff and authorized caregivers, to respond to your service requests

• With service providers who help us operate our website (e.g., hosting or analytics)

• If required by law, subpoena, or legal process

• In the event of a business transfer (e.g., merger or acquisition)

We never share your information for marketing by third parties.